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Confidentiality and access to
information
Everyone working for the NHS has a
legal duty to keep information about
you confidential. We ask you for
information about yourself so that
you can receive proper care and
treatment. We keep this information,
together with details of your care
because we need it if we see you
again. You may be receiving care
from a number of different NHS
professionals and for us all to work
together for your benefit we may
need to share information about you
from time to time. We will only pass
on information to other allied
professionals when there is a
genuine need and it is in your
interest. Anyone who receives
information is under a legal
obligation to keep it confidential
It is important to remember that the
Data Protection Act and Access to
Health Records Act, with which the
practice complies, allows you to
have access to computerised and
written information about you.
Please contact the Practice Manager
under such circumstances or if you
have any specific concerns about how
information about you is dealt with
at the practice
Zero
Tolerance to Violence
In keeping with the rest of the NHS
the practice operates a Zero
Tolerance Policy to protect its
entire staff. This refers to anyone
who is considered violent or
abusive, including bad language,
aggressive gestures with or without
physical contact in person or over
the phone to any member of staff or
another patient.
The practice will
request the removal of any patient
from the practice list who is
aggressive or abusive. Removal from
the list will also ensue should an
individual be caught stealing
property at the practice or who
intentionally damages practice
/staff property. All instances of
theft, damage and actual physical
assault on a staff members or
another patient by a patient or
their relatives will be reported to
the police.
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